Refund policy
Order Cancellation
Cancellation requests will only be considered if the request is made within 24 hours of placing the order, or before the order is dispatched, whichever is earlier. Once an order has been communicated to the seller and the shipping process has been initiated, or the product is out for delivery, a cancellation request may not be entertained. In such an event, you may choose to reject the product at your doorstep.
To cancel an order, contact us on WhatsApp at +91 9019149679 or email Naturalsilks.in@gmail.com with your order number.
Damaged or Defective Items
In case of receipt of damaged or defective items, please report the issue to our customer service team within 24 hours of delivery. The request will be entertained once the seller listed on the Platform has checked and determined the same at its own end.
We recommend keeping the original packaging and taking clear photographs or an unboxing video of the parcel, as these help us process your request faster.
Product Not as Described
If you feel that the product received is not as shown on the site or is not as per your expectations, you must bring it to the notice of our customer service team within 24 hours of receiving the product. Our customer service team will look into your complaint and take an appropriate decision.
Please note that natural silk and handloom fabrics may show slight variations in colour, texture, weave and zari finish. Minor variation between the product photograph and the delivered product is inherent to the fabric and is not treated as a defect.
Returns and Exchanges
All return and exchange requests must be raised within 24 hours of delivery. Requests raised after this window will not be offered a return, exchange or refund of any kind.
To become eligible for a return or an exchange:
- The purchased item must be unused, unwashed and in the same condition as you received it
- The item must have its original packaging, tags and labels intact
- Items purchased on sale or at a discount may not be eligible for return or exchange
Items are replaced by us on an exchange request only if such items are found to be defective or damaged.
To place a return or exchange request for an eligible product, send us an email at Naturalsilks.in@gmail.com or message us on WhatsApp at +91 9019149679 with your order number and photographs of the item.
Non-Returnable Items
You agree that there may be certain categories of products or items that are exempted from returns or refunds. Such categories of products will be identified to you at the time of purchase.
Inspection and Approval
For accepted return or exchange requests, once your returned product is received and inspected by us, we will notify you by email or WhatsApp about receipt of the returned product. If the request is approved after the quality check at our end, your return or exchange will be processed in accordance with our policies.
Refunds
In case of any refund approved by SGT Creations, the refund will be processed within 3 to 5 days of approval, in accordance with the terms of the payment gateway. The amount will be credited back to your original method of payment. Depending on your bank or card issuer, it may take a few additional working days for the credit to reflect in your account.
Any shipping charges levied at the time of the order are not refundable.
Manufacturer Warranty
In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue directly to the manufacturer.
Contact Us
For any query relating to cancellation, returns or refunds, reach us at:
- Email · Naturalsilks.in@gmail.com
- WhatsApp / Phone · +91 9019149679
- Website · https://naturalsilks.in
- Address · SGT Creations, 148/1 Avenue Road, Bangalore, Karnataka, India