Privacy policy
Our Commitment to Your Privacy
At Natural Silks, operated by SGT Creations, we highly prioritise your concerns regarding online privacy and security during your visits and transactions on our website. We are dedicated to ensuring that the information you provide remains secure and is used appropriately. Should you have any inquiries not covered in the following privacy and security policy, please do not hesitate to reach out to us. Your feedback is invaluable, and we continuously strive to enhance our services to better cater to your requirements.
Information We Collect
Natural Silks collects essential information necessary to fulfil your requests, which may include your name, mailing address, email address and phone number. This information is gathered when you make purchases or subscribe to email notifications.
Your card details are solicited solely during order placement and are transmitted using the highest level of encryption to ensure utmost safety and security. We do not store your card details on our servers.
Cookies and Tracking
During your website navigation, we utilise cookies or small pieces of tracking data to gather insights into your preferences, such as your internet service provider’s address and your interactions and activities on our website. This data is not linked to individual customers, and we strictly refrain from using cookies to store confidential information like passwords or credit or debit card details.
How We Use Your Information
Our primary purpose for collecting information is to facilitate order processing, shipping and customer service. For instance, we may reach out to provide updates on your order status, shipping information, or to address any queries related to your order. Additionally, we leverage this information to enhance our products, services, website content and user experience.
Sharing of Information
We share your information only to the extent necessary to complete your order – for example, with our courier and logistics partners for delivery, and with our payment gateway provider to process your payment securely. We do not sell or rent your personal information to third parties.
Security Measures for Online Shopping
To ensure secure online transactions, we employ Secure Socket Layer (SSL) technology when you place orders or access your account information. This technology encrypts all data you input before transmission to us. Moreover, all customer data we collect is safeguarded against unauthorised access. We employ reasonable and up-to-date internet security measures and technologies to thwart unauthorised access, maintain data accuracy, and ensure the appropriate use of information.
Your Choices
You may unsubscribe from our marketing emails or WhatsApp updates at any time by using the unsubscribe link provided or by writing to us. You may also request access to, correction of, or deletion of your personal information by contacting us at the details below, subject to our legal and record-keeping obligations.
Policy Amendments
You acknowledge that this Privacy Policy forms an integral part of the User Agreement, and your use of this Site implies unconditional agreement to our Privacy Policy. If you disagree with this Privacy Policy, please refrain from using our Site. Your visit and any privacy-related disputes are governed by this policy and the User Agreement, including provisions on damages. We reserve the right to amend the terms of use and this Privacy Policy at our discretion. Any changes will be promptly posted to keep you informed of our policy alterations. Unless otherwise stated, our current Privacy Policy applies to all information we possess about you and your account.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
- Name · [GRIEVANCE OFFICER NAME]
- Email · Naturalsilks.in@gmail.com
- Phone · +91 9019149679
Contact Us
For any question regarding this Privacy Policy or the information we hold about you, reach us at:
- Email · Naturalsilks.in@gmail.com
- WhatsApp / Phone · +91 9019149679
- Website · https://naturalsilks.in
- Address · SGT Creations, 148/1 Avenue Road, Bangalore, Karnataka, India